Terms and Conditions of Sale
Preamble
These General Terms and Conditions of Sale (hereinafter the "GTC") govern the sale of products on the website www.avantpremiere-watches.com, published by AVANT PREMIERE WATCHES, a simplified joint-stock company with a capital of €5,000, whose registered office is located at 64 rue Jacquard, 69004 Lyon (France), registered with the Lyon Trade and Companies Register under number 103 801 726.
Any order placed on the site implies prior consultation and full acceptance of these GTC. These are accessible at any time from the website.
Persons who do not have the legal capacity to contract, particularly unemancipated minors, may only place an order with the prior authorization of their legal representative, in accordance with the provisions of the Civil Code.
These GTC constitute the entirety of the agreement concluded between AVANT PREMIERE WATCHES and the client regarding sales made on the site. They prevail over any other document.
AVANT PREMIERE WATCHES reserves the right to modify these GTC at any time. The applicable General Terms and Conditions of Sale are those in force on the date the order is confirmed.
Article 1 – Products
In accordance with the provisions of Article L.111-1 of the Consumer Code, AVANT PREMIERE WATCHES presents the essential characteristics of the products for sale on its website.
Products are offered within the limits of available stock.
The photographs, illustrations, graphics and other visuals presented on the site are provided for illustrative purposes. Although we take the greatest care in their presentation, they cannot constitute a contractual commitment guaranteeing a perfectly faithful reproduction of the products, particularly due to differences in color rendering depending on the screens or devices used.
Article 2 – Products offered for pre-order
Some products may be offered for pre-order before they are in stock or manufactured.
The products concerned are clearly identified on their product sheet by the mention "Pre-order", accompanied by an estimated shipping date.
This date is provided for information purposes, based on the production and supply schedule known at the time of the order. It may change due to, in particular:
- production or manufacturing constraints;
- the availability of certain components;
- logistics or transport delays.
In the event of a significant change in the announced deadline, the customer will be informed by email.
In accordance with the provisions of the Consumer Code, if delivery cannot be made within a reasonable time after the initially announced date, the customer may request the cancellation of their order under the conditions provided for by the applicable legislation.
Article 3 – Launch Offer
To support the launch of certain collections, AVANT PREMIERE WATCHES may offer a preferential rate during a pre-order period.
At the end of this period, the products will be offered at their current public price.
Article 4 – Payment Methods
Purchases made on the site are paid for using the payment methods offered during order validation.
Depending on the products and the conditions in force at the time of purchase, the customer may also benefit from a multi-installment payment solution.
When this option is available, the amount of the order can be paid in two, three or four installments, in accordance with the conditions of the partner payment provider.
In this case:
- the first installment is debited when the order is validated;
- subsequent installments are debited automatically according to the schedule communicated to the customer.
Acceptance of multi-installment payment is subject to the conditions and validation of the payment provider concerned.
AVANT PREMIERE WATCHES reserves the right to refuse or cancel any order in the event of refusal of payment authorization by the financial institution concerned.
Article 5 – Order
The customer selects the product(s) they wish to purchase, adds them to their cart, then follows the various steps of the ordering process.
Before final validation, the customer can view the summary of their order, modify their cart and correct any errors in the information provided.
The order is definitively registered after validation of the entered information, acceptance of these General Terms and Conditions of Sale and confirmation of payment by clicking on the "Order" button.
A summary email is sent to the customer as soon as possible to confirm that their order has been taken into account.
As soon as the product is in stock, the order is prepared and shipped no later than five (5) working days from the day following the validation of the order.
In the event of unavailability of a product after order validation, regardless of the will of AVANT PREMIERE WATCHES, the customer will be informed as soon as possible. They can then choose to maintain their order if the new announced deadline suits them, to modify it when possible, or to cancel it and obtain a refund of the sums paid.
Once the order has already been shipped, the customer retains the possibility of exercising their right of withdrawal within fourteen (14) days from the receipt of the product, under the conditions provided for in these GTC.
When placing the order, the customer undertakes to provide accurate, complete and up-to-date information. In the event of an error in the information provided, particularly in the delivery address or the recipient's contact details, AVANT PREMIERE WATCHES cannot be held responsible for the impossibility or delay in delivery of the product.
Article 6 – Price
Prices are indicated in euros (€), all taxes included (TTC).
They take into account the VAT rate applicable on the day of the order. Any change in this rate may be reflected in the price of the products.
For deliveries outside the European Union, customs duties, taxes or other charges may be required by the authorities of the destination country. These sums remain the sole responsibility of the customer, who is responsible for inquiring with the competent authorities before placing an order.
The price is fully payable at the time of order validation. The sums paid do not constitute a deposit or down payment.
Despite the care taken in updating the site, an obvious pricing error may exceptionally occur. In this hypothesis, AVANT PREMIERE WATCHES reserves the right to cancel the order concerned, after having informed the customer. Any sums already paid will then be reimbursed.
AVANT PREMIERE WATCHES reserves the right to modify its prices at any time. However, products are invoiced on the basis of the prices in force at the time of order validation.
Article 7 – Payment
Products are payable in euros (€) at the time of final order validation.
AVANT PREMIERE WATCHES reserves the right not to ship ordered products until payment has been received in full.
Accepted payment methods are those offered on the site at the time of ordering, including bank cards (Visa, Mastercard and other accepted cards), as well as any other available secure payment method.
Payments are made via a secure payment service provider. Bank details are processed directly by this provider in accordance with its own security and confidentiality conditions. AVANT PREMIERE WATCHES never has access to your full bank card details.
AVANT PREMIERE WATCHES retains ownership of the products until full payment. The transfer of risks occurs at the time of delivery.
In the event of refusal of payment authorization, non-payment, or proven or suspected fraud, AVANT PREMIERE WATCHES reserves the right to suspend, refuse, or cancel any order.
The company also reserves the right to refuse an order from a customer with whom a payment dispute is ongoing or who has not paid a previous order.
In certain exceptional circumstances, AVANT PREMIERE WATCHES may cancel an order after payment, particularly in the following cases:
- Product unavailability: Despite the care taken in inventory management, a product may exceptionally become unavailable after order validation. The customer will be informed as soon as possible, and any sums already paid will be reimbursed.
- Obvious pricing error: In the event of a typographical or technical error that resulted in the display of a clearly incorrect price, the customer will be informed as soon as possible and may choose to confirm their order at the correct price or cancel it free of charge.
- Fraud or suspicious activity: When an order presents a risk of fraud or requires additional verification, AVANT PREMIERE WATCHES may suspend or cancel the order to ensure the security of transactions.
The computerized records kept in the information systems of AVANT PREMIERE WATCHES, under reasonable security conditions, constitute proof of communications, orders and payments between the parties. Purchase orders and invoices are archived on a reliable and durable medium.
Article 8 – Delivery
Products are delivered to the address indicated by the customer when placing the order. This address may correspond to the customer's home or any other delivery address of their choice. Deliveries are not made to hotels, post office boxes, or business addresses.
Delivery Times
The usual delivery times are as follows:
France and European Union: 3 to 5 working days after shipment.
Products are delivered on the date or within the timeframe indicated when placing the order.
In the absence of any specific indication, AVANT PREMIERE WATCHES undertakes to deliver the products within a maximum of twenty-one (21) days from the validation of the order.
Delivery times are indicative and begin to run from the shipment of the order. AVANT PREMIERE WATCHES cannot be held responsible for any delay attributable to the carrier, the customer, or a case of force majeure.
Order Tracking
As soon as the order is shipped, an email containing a tracking number is sent to the customer. This information can also be found in their customer account, under "My Orders."
Delivery Costs
Delivery is free in mainland France for any order equal to or exceeding €60.
For orders under €60, a flat delivery fee of €7 is applied.
For other European countries, delivery costs are calculated based on the destination country and indicated before order validation.
Order Preparation
Orders validated from Monday to Friday before 11 am (CET) are prepared the same day. Orders placed after this time, as well as on weekends and public holidays, are processed on the next working day.
Except in special cases or unavailability of one or more products, orders are shipped in a single consignment.
Cancellation and Unavailability
If the customer wishes to cancel their order after it has already been shipped, they must take delivery of it and then, if they wish, exercise their right of withdrawal under the conditions provided for in these GTC.
Any cancellation request is definitive only after written confirmation from AVANT PREMIERE WATCHES.
In the event of stockout or definitive unavailability of a product, AVANT PREMIERE WATCHES reserves the right to cancel the order. The customer will be informed as soon as possible, and any sums already paid will be reimbursed.
Verification upon Receipt
Upon receipt of the order, the customer is invited to check the condition of the package and the conformity of the delivered products.
In the event of a damaged package, missing product, or apparent damage attributable to transport, it is recommended to inform the carrier and AVANT PREMIERE WATCHES within three (3) days of receipt of the products, to facilitate the processing of the claim.
This period is intended to allow the processing of transport incidents. It does not affect the rights that the customer benefits from under applicable legal guarantees.
If the delivered product is non-compliant or damaged, AVANT PREMIERE WATCHES may request its return before proceeding, as the case may be, with its replacement or reimbursement.
In the event of manifestly abusive or fraudulent returns, AVANT PREMIERE WATCHES reserves the right to refuse any new order.
Delivery Delay
In the event of a delivery delay, the customer benefits from the rights provided for by the applicable provisions of the Consumer Code.
If the delay results from an act attributable to the customer, a case of force majeure, or an event beyond the control of AVANT PREMIERE WATCHES, the latter's liability cannot be engaged.
Article 9 – Right of withdrawal
In accordance with Articles L.221-18 et seq. of the Consumer Code, the customer has a period of fourteen (14) days from receipt of the product to exercise their right of withdrawal, without having to provide any reason or bear any penalties.
To exercise this right:
- the product must be returned in its original, complete, perfect, unworn, and unused condition;
- personalized products (notably by engraving or embossing), gift cards, and discounted products cannot be returned under this policy;
- the customer must include proof of purchase or any document allowing the order to be identified;
- only the order holder can exercise the right of withdrawal.
Return Address
REPARALUX
AVANT PREMIERE WATCHES Returns Service
Parc Alpia
8 rue Jacquard – Bâtiment C
25000 Besançon – France
The costs and risks associated with the return are borne by the customer.
Subject to compliance with the conditions of the right of withdrawal, reimbursement is made within a maximum of fourteen (14) days from receipt of the returned product or proof of its shipment, in accordance with the provisions of the Consumer Code.
For any questions, you can contact our customer service at: contact@avantpremiere-watches.com.
Article 10 – Commercial Return Policy
In order to offer a premium customer experience, AVANT PREMIERE WATCHES grants, on a commercial basis, a thirty (30) day return and exchange period from receipt of the products, in addition to the legal right of withdrawal.
This policy applies exclusively to non-personalized and non-sale products.
Returned products must:
- be unworn and unused;
- be returned in their original packaging, with their accessories and labels;
- be accompanied by proof of purchase.
The costs and risks associated with the return remain the responsibility of the customer.
After receipt and verification of the returned product, reimbursement is made using the payment method used for the order within ten (10) working days.
Initial delivery costs are not refunded.
Returns must be addressed to:
REPARALUX
AVANT PREMIERE WATCHES Returns Service
Parc Alpia
8 rue Jacquard – Bâtiment C
25000 Besançon – France
For any questions, contact: contact@avantpremiere-watches.com.
Article 11 – Commercial Warranty
AVANT PREMIERE WATCHES grants a commercial warranty of two (2) years from the date of purchase, attested by the certificate of authenticity and warranty provided with each product.
This warranty covers manufacturing defects under normal product use.
It does not cover:
- normal wear and tear due to use;
- damage resulting from impact, fall or accident;
- deformations, breakages or deteriorations due to inappropriate use or use not conforming to AVANT PREMIERE WATCHES' recommendations.
Article 12 – Legal Guarantees
Products sold by AVANT PREMIERE WATCHES benefit from the legal guarantee of conformity provided for in Articles L.217-3 et seq. of the Consumer Code, as well as the legal guarantee against hidden defects provided for in Articles 1641 et seq. of the Civil Code.
The customer benefits in particular from:
- the legal guarantee of conformity for a period of two (2) years from the delivery of the goods;
- the guarantee against hidden defects under the conditions provided for by the Civil Code.
The customer may choose between repair or replacement of the goods, under the conditions provided by the Consumer Code.
For any request under the legal guarantees, the customer can contact AVANT PREMIERE WATCHES at the following address: contact@avantpremiere-watches.com
Article 13 – Applicable law and dispute resolution
These General Terms and Conditions of Sale are subject to French law.
In the event of difficulty or dispute relating to the interpretation or execution of these GTC, the customer is invited to contact AVANT PREMIERE WATCHES first to seek an amicable solution.
Failing an amicable agreement, the dispute will be brought before the competent courts in accordance with the applicable legal provisions.
Article 14 – Partial invalidity
If a provision of these General Terms and Conditions of Sale is declared null, illegal or unenforceable by a final decision of a competent court or in application of a legal or regulatory provision, the other provisions shall remain fully applicable.
Article 15 – Personal data
The terms of collection, processing and protection of personal data are detailed in our Privacy Policy, accessible at any time on the website.
By placing an order on the website, the customer acknowledges having read this Privacy Policy.