A pre-order allows you to reserve your watch before it is in stock.

By pre-ordering it, you will be among the first customers to receive it as soon as it goes into production.

The models concerned are clearly identified by the mention Pre-order on their product page.

Pre-ordering offers you exclusive advantages, including:

• a preferential launch price
• priority access to the first production run
• the assurance of reserving your watch before it goes on sale.

At the end of the pre-order period, the models concerned will be offered at their retail price.

The estimated shipping date is indicated on each product page.

Watches offered for pre-order require a manufacturing, assembly, and supply phase. The communicated lead times are therefore provided as an indication only and may evolve slightly depending on:

• production constraints
• component supply
• logistics delays

In the event of a significant change to the shipping date, we will inform you by email.

Payment is made when you confirm your pre-order, in order to secure your reservation.

Depending on the options available on our site, you may also choose to pay in installments, allowing you to spread out your payments.

Yes. We offer a payment solution that allows you to pay in installments.

In this case:

• the first installment is charged at the time of order
• subsequent installments are automatically charged according to the schedule communicated during payment
  

This solution is offered by our secure payment partner.

Yes. You can cancel your pre-order as long as it has not been shipped.

Simply contact our customer service, who will cancel it and process your refund.

Yes. You have 30 days from the receipt of your watch to exercise your right of withdrawal and request a refund.

Return procedures are detailed in our General Terms and Conditions of Sale.

Pre-ordering allows us to produce each collection in the most accurate way, without unnecessary overproduction. This approach promotes more responsible manufacturing, guarantees a high level of quality, and allows us to offer privileged conditions to our first customers.

By pre-ordering your watch, you will benefit from:

• a preferential launch price;
• priority access to the first production run.

You will thus be among the first to receive this model upon its release.

We do our utmost to dispatch your order as quickly as possible.

Once confirmed, your order is sent to our logistics center on the next working day. Your watch is then prepared with the greatest care before shipping.

Deliveries are made, excluding weekends and public holidays, by the carrier you selected when placing your order.

As soon as your order is shipped, you will receive a confirmation email containing your tracking number.

You can then track the delivery of your package in real-time directly on the carrier's website.

Yes. We currently deliver to the 27 countries of the European Union.

Delivery costs are calculated automatically and displayed at checkout.

Delivery times vary depending on the destination country. Generally, orders are prepared and delivered within 3 to 5 business days. You will receive an email with tracking information as soon as your order is shipped.

Delivery is free for all orders over €60 in France and the 27 countries of the European Union.

For orders below this amount, a delivery fee of €7 is applied (for example, for the purchase of a single bracelet).

If you have a tracking number, please consult the carrier's website or contact them directly for information on your package's delivery status.

If you have not received your tracking number, please contact us at contact@avantpremiere-watches.com.

We will do what is necessary as soon as possible.

For all deliveries in France or in another European Union Member State, VAT is included in the displayed price.

Currently, AVANT PREMIÈRE WATCHES only delivers to the 27 countries of the European Union. Therefore, no customs duties or import fees apply to our deliveries.

You have 30 days from the receipt of your order to exercise your right of withdrawal, without having to justify your decision.

To be accepted, the product must be returned:

• in its original condition
• unworn and unused
• in its original packaging

Each return is checked upon receipt before the refund is validated or, if applicable, an exchange.

Return shipping costs are your responsibility. We recommend choosing a secure shipping method, as the transport of the package remains your responsibility until its receipt by AVANT PREMIERE.

If you wish to exchange your watch for another model, please contact our customer service via the contact form.

Upon receipt and verification of the returned product, we will proceed with the shipment of the new item.

Exchanges are subject to the same conditions as returns: the product must be returned within 30 days, in its original condition, unworn, unused, and with its original packaging.

If you made your purchase on our website, please send your return to the following address:

REPARALUX
Service Retours AVANT PREMIERE Watches
Parc Alpia
8 rue Jacquard – Bâtiment C
25000 Besançon – France

If the product you received does not match your order, please contact us as soon as possible at contact@avantpremiere-watches.com.

To process your request quickly, please specify your order number and attach a photo of the product received.

We will do our best to correct this error as soon as possible.

Our watches are designed to accompany you in your daily life.

The case is made of 316L stainless steel, a benchmark in watchmaking renowned for its robustness, corrosion resistance, and excellent durability over time.

The dial is protected by a domed sapphire crystal, valued for its high scratch resistance and transparency.

Like any quality watch, it is designed for everyday use but is not intended for extreme stress or high-impact sports.

All AVANT PREMIERE watches are water-resistant to 5 ATM.

This water resistance is ensured by a high-quality gasket system. To preserve it over time, we recommend that you:

• check that the crown is correctly pushed in against the case;
• never manipulate the crown when the watch is in contact with water or still wet.

Even if your watch is water-resistant, we advise you to remove it before any prolonged immersion to preserve the case and strap over time.

Our watches are equipped with Japanese Miyota movements, renowned for their reliability, precision, and longevity.

Depending on the model, they feature an automatic or quartz movement, carefully selected to offer a reliable and durable watchmaking experience.

Founded in 1959, Miyota belongs to the Citizen Group, one of the world's leading watchmakers, known for its industrial expertise.

Each watch is assembled in France and undergoes rigorous checks before shipping.

Yes. All our watch straps are equipped with a quick-release spring bar system allowing for tool-free, quick changes.

This means you can change your strap in a matter of seconds.

Automatic models wind naturally through the motion of your wrist.

For the first use or after a period of inactivity, manual winding is recommended. Simply turn the crown located at 3 o'clock clockwise.

Quartz models are battery-powered and require no winding. When the battery is drained, we recommend having it replaced by a watchmaker to preserve your watch's water resistance.

All AVANT PREMIERE watches are assembled in France, in Besançon, the emblematic city of French watchmaking.

Each watch comes with an owner's manual detailing its functions and operation.

We encourage you to consult it for any questions regarding its use.

All AVANT PREMIERE watches benefit from a 2-year warranty from the date of purchase.

For purchases made on our website, the warranty is automatically activated. For purchases made from an authorized dealer, the warranty certificate must be duly completed, dated, and stamped.

In the event of a defect covered by the warranty, we will repair or replace the affected components.

Your AVANT PREMIERE watch is manufactured with the utmost care from quality materials and undergoes rigorous checks before shipping. It benefits from a 2-year warranty from the date of purchase, covering manufacturing defects found under normal use.

Any part showing a manufacturing defect, confirmed by our watchmakers, will be repaired or replaced under warranty.

This warranty applies in particular to the movement, hands, and dial.

The warranty does not cover:

• battery life
• normal wear and natural aging of materials
• damage resulting from misuse, impact, or accident
• water damage when usage instructions have not been followed
• watches purchased outside the official AVANT PREMIERE network
• theft or loss

Leather and steel straps benefit from the same warranty against manufacturing defects. However, normal wear and tear related to their use is not covered.

Complete our support form describing the problem encountered.

Our customer service will get back to you as soon as possible to advise you on the next steps.

Upon receipt of your watch at our workshop, the processing time is generally between 5 working days and 4 weeks, depending on the nature of the repair.

When sending your watch, please pack it carefully and include your warranty certificate.

There is no need to return the original box or packaging.

Each watch comes with a warranty certificate and a user manual.

For purchases made from an authorized dealer, the certificate must be completed, dated, signed, and stamped.

For purchases made on our website, the warranty is automatically activated: no further action is required.

To ensure the lasting performance and longevity of your watch, we recommend that you:

• have a complete service every 2 to 3 years, depending on its use
• have its water-resistance checked every 12 months
• entrust all interventions (service, battery replacement, or repair) to a qualified watchmaker
• regularly clean the case and strap with a soft cloth

If you wish to distribute AVANT PREMIERE watches, please contact us via our contact form.

We will review your request carefully and get back to you as soon as possible.